Job Title: Director of Sales Support
Location: Decatur, AL
Reports To: VP of Operations
Job Type: Full-time

Job Summary: The Director of Sales Support is responsible for leading the administrative support functions that enable the sales team to achieve business objectives efficiently. This role ensures accurate and timely order processing, effective communication between departments, and a seamless customer experience. The Director drives process improvements, enhances team productivity, and promotes a high level of customer service.

Key Responsibilities:

• Supervise, coach, and develop the Sales Support team to achieve high performance and customer satisfaction.
• Establish clear procedures and expectations to ensure accountability and consistency in execution.
• Monitor and minimize product return rates due to data entry errors or incorrect information.
• Ensure prompt response and resolution of support requests from sales representatives.
• Maintain organized and visually appealing showroom displays and merchandise rotation.
• Identify and implement process improvements that increase efficiency and accuracy.
• Develop and maintain sales support policies and procedures.
• Promote a culture of exceptional customer service through proactive communication and problem resolution.
• Build and maintain strong, collaborative relationships with the Sales team, ensuring alignment and mutual satisfaction.
• Support complaint resolution and ensure timely follow-up with both customers and colleagues.

Key Metrics of Success:

• Order Entry Accuracy (% of error-free orders)
• Customer Satisfaction (feedback and return rates)
• Sales Support Request Resolution Time
• Response Time to Customer and Sales Inquiries
• Team Productivity (tickets/orders processed per team member)
• Number of Process Improvements Implemented

Key Metrics of Success:

• Proven leadership and team development abilities
• Strong communication and interpersonal skills
• Strategic thinking and problem-solving capability
• Attention to detail and high accuracy in administrative processes
• Excellent time management and prioritization
• Adaptability in a fast-paced environment
• Comprehensive understanding of the sales process
• Ability to build and maintain strong working relationships across departments

Job Title: Emergency Vehicle Technician / Automotive Mechanic
Reports To: Director of Service & Parts
Job Type: Full-time

Job Summary: We are seeking a dedicated and skilled Emergency Vehicle Technician (EVT) or experienced Automotive/Heavy Equipment Mechanic to join our team. The primary focus of this role is performing diagnostics, routine maintenance, repairs, and specialized upfits on a variety of emergency response vehicles, including electrical and specialty equipment installation. The ideal candidate is detail-oriented, highly professional, and committed to maintaining the highest safety and quality standards in the industry.

Key Responsibilities:

• Inspect, diagnose, and accurately document potential issues and necessary repairs on emergency vehicles.
• Perform routine preventive maintenance, scheduled service, and complex mechanical repairs on a diverse fleet of emergency vehicles.
• Execute specialized upfits and upgrades, including the installation of a variety of emergency equipment such as electrical systems (12v and 120v), LED lighting, sirens, push bumpers, and interior/exterior specialized gear.
• Maintain meticulous and accurate service and repair records using established systems.
• Communicate effectively and professionally with customers, providing status updates and technical explanations.
• Work collaboratively with fellow team members while also demonstrating the ability to manage tasks independently.
• Strictly adhere to all industry safety protocols and company procedures at all times.

Qualifications:

• Minimum of 2 years of experience in automotive or heavy equipment repair.
• Specific experience and proficiency with low-voltage (12v) and standard-voltage (120v) electrical systems.
• Must possess a good selection of personal hand and power tools necessary for the trade.
• Valid Driver's License and dependable personal transportation.
• High school diploma or equivalent.
• Strong critical thinking, organizational, and problem-solving abilities, along with effective time management skills.
• Exceptional attention to detail and ability to complete tasks in a timely manner.
• Ability to work effectively both independently and as part of a team, depending on job requirements.

Preferred Qualifications:

• Specific experience maintaining and repairing heavy-duty vehicles and/or emergency vehicles.
• Current EVT (Emergency Vehicle Technician) certifications.
• Welding and fabrication skills.
• Experience and proficiency using advanced diagnostic equipment and tools.
• Valid CDL (Commercial Driver’s License).
• Forklift certification.

Preferred Qualifications:

• Full-time position with regular hours and potential overtime as needed.
• Work is performed primarily in a shop environment. Employees are exposed to loud noises, heavy machinery, and various cleaning and maintenance chemicals.
• PPE (Personal Protective Equipment) is provided and mandatory during work hours.
• The role requires heavy physical labor, including frequent heavy lifting (up to 50 pounds or more), as well as regular bending, kneeling, climbing, and standing for prolonged periods.

Job Title: Firefighting & Public Safety Equipment Sales
Area: SE Georgia & NE Florida

NAFECO is a leading provider of high-quality uniforms and gear for first responders, law enforcement agencies and fire departments. We are committed to delivering exceptional products that meet the rigorous demands of our clients. Our team is dedicated to providing superior customer service and building long-term relationships with law enforcement professionals.

Job Overview: We are seeking a motivated and experienced Outside Sales Representative to manage and grow our customer base within a designated territory. This role involves building relationships with first responders, law enforcement agencies, and fire departments, understanding their equipment, and providing tailored solutions to meet those needs. The ideal candidate will have a strong sales background, excellent communication skills, and a passion for serving the law enforcement and fire community.

Key Responsibilities:

• Develop and maintain relationships with First Responders/Law Enforcement agencies and key decision-makers within your assigned territory.
• Create and execute a sales plan to achieve revenue targets and expand market share.
• Gain a thorough understanding of our product offerings, equipment, accessories, and gear, to effectively present and sell to clients.
• Conduct on-site consultations with clients to assess their needs, provide product recommendations, and offer demonstrations as needed.
• Prepare and deliver compelling sales presentations and proposals tailored to the specific requirements of law enforcement agencies.
• Identify and pursue new business opportunities through prospecting, networking, and attending industry events.
• Provide exceptional customer service and support throughout the sales process, including order fulfillment, post-sale follow-up, and resolving any issues or concerns.
• Monitor market trends and competitor activities to identify opportunities and stay ahead of industry developments.
• Maintain accurate records of sales activities, customer interactions, and pipeline status in the company’s CRM system.

Qualifications:

• Minimum of 3-5 years of outside sales experience. Experience in an environment selling uniforms, apparel, or public safety products is a plus.
• Familiarity with law enforcement, first responders, and fire equipment and gear is highly desirable.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to work independently and manage your own schedule effectively.
• Willingness to travel within the assigned territory as required.

What We Offer:

• Competitive base salary with performance-based commission.
• Comprehensive benefits package, including health, dental, and supplemental insurance.
• 401(k) plan with company match.
• Mileage reimbursement and expense reimbursement.
• Ongoing training and professional development opportunities.
• A supportive and dynamic work environment.

Job Title: Heat Press Operator
Department: Customs & Alterations
Reports To: Customs & Alteration Team Lead
Job Type: Full-time

Job Summary: The Heat Press Operator is responsible for operating heat press machines to apply designs, logos, or graphics onto various textiles and materials. This role requires precision, technical skill, and a keen eye for detail to ensure that each item meets the required quality standards and design specifications.

Key Responsibilities:

• Set up and operate heat press machines to apply designs to textiles and other materials.
• Adjust temperature, pressure, and timing settings according to specific production requirements.
• Load and position items accurately on the heat press machine.
• Read and interpret design files, production orders, and specifications.
• Prepare and position transfer materials, such as vinyl or sublimation transfers, onto the substrate
• Monitor the heat press process to ensure proper application of designs.
• Inspect finished items for adherence to quality standards and design specifications.
• Identify and address any issues such as misalignment, incomplete transfers, or defects.
• Perform routine checks to ensure consistent and high-quality output.
• Perform routine maintenance and cleaning of heat press machines to ensure optimal performance.
• Troubleshoot and perform minor repairs on heat press equipment as needed.
• Work efficiently to meet production targets and deadlines.
• Organize and manage materials and supplies to minimize downtime and waste.
• Maintain accurate records of production output and machine usage.
• Collaborate with other operators and team members to coordinate production schedules and resolve any issues.
• Communicate effectively with supervisors and other departments to ensure smooth workflow and address any concerns.
• Follow all safety guidelines and protocols to ensure a safe working environment.
• Use personal protective equipment (PPE) as required.

Qualifications:

• High school diploma or equivalent.
• Proven experience as a heat press operator or in a similar role.
• Proficiency in operating heat press machines and understanding of heat transfer techniques.
• Ability to read and interpret design files and production orders.
• Strong attention to detail and precision in applying designs.
• Good manual dexterity and coordination.
• Ability to troubleshoot and perform basic machine maintenance.
• Ability to stand for extended periods.
• Capability to lift and handle materials weighing up to 25 pounds.
• Good hand-eye coordination and fine motor skills.