Job Summary: The Parts & Inventory Coordinator is a critical, multifaceted role responsible for the efficient and reliable management of inventory and the entire parts fulfillment lifecycle. This position ensures accurate inventory levels to prevent stockouts and minimize excess, guaranteeing uninterrupted supply chain operation. The role involves regular audits, discrepancy reconciliation, and implementing inventory control best practices. The Coordinator coordinates with external suppliers on lead times and deliveries, and collaborates internally with Sales, Operations, and Finance on demand forecasting and inventory optimization. Integral to parts fulfillment, this role manages customer orders from processing (phone/other channels) through to timely delivery, including picking, packing, staging, and logistics, serving as a crucial link between inventory and exceptional customer service.

Key Responsibilities:

• Handle customer calls, inquiries, and coordinate transfers to other departments.
• Order parts, prepare billing tickets (S2K), and maintain customer records.
• Pull, stage, and coordinate the delivery of parts and skid units with the shipping department.
• Assist service technicians/advisors with parts verification.
• Verify parts lead times and availability; prepare customer quotes.
• Follow up with customers to ensure service goals are met.
• Document parts/serial numbers of new trucks before delivery.
• Monitor, track, and manage inventory levels using software; coordinate reordering with purchasing.
• Conduct regular physical inventory counts, reconcile discrepancies, and investigate issues.
• Analyze inventory data, generate reports, and recommend improvements.
• Communicate with suppliers regarding deliveries, tracking, and stock issues.
• Organize and maintain storage areas for efficiency.
• Ensure accurate and up-to-date inventory records and documentation.
• Address inventory-related inquiries from internal departments and customers promptly.
• Receive incoming items and
• Ensure all fire truck orders are correct or pull them.

Qualifications:

• High school diploma or equivalent.
• Previous experience in inventory management/warehousing preferred.
• Proficiency in inventory management software and Microsoft Office (Excel, Word).
• Strong analytical, organizational skills, attention to detail, and accuracy.
• Ability to lift up to 50lbs and perform physical tasks.
• Ability to operate a forklift, as needed.