Sales Support Specialist

Position Overview: We are seeking a Sales Support Specialist to join our team. As a Sales Support Specialist you will play a crucial role in supporting our sales team and ensuring smooth operations. Your primary responsibilities will include providing excellent customer service, managing sales data, order entry and assisting with various sales-related tasks.

Key Responsibilities:

• Provide exceptional customer service to clients and prospective customers.
• Assist the sales team with administrative tasks, such as preparing quotes and proposals.
• Manage and update customer information in S2K.
• Conduct outbound calls to warm leads and follow up on sales inquiries.
• Collaborate with the sales team to develop effective sales strategies.
• Maintain accurate records of sales activities and customer interactions
• Assist with order processing and tracking.
• Coordinate with other departments to ensure timely delivery of products or services
• Stay up-to-date with industry trends and product knowledge to effectively communicate with customers.
• Perform other basic duties as assigned by the department Leadership.

Qualifications:

• Previous experience in customer service or sales support roles preferred.
• Familiarity with S2K or other CRM software is a plus.
• Strong communication skills, both verbal and written.
• Ability to effectively communicate technical information to non-technical customers.
• Excellent organizational skills and attention to detail.
• Proactive problem-solving abilities.
• Ability to work independently as well as part of a team
• Comfortable making outbound calls and engaging in warm calling activities.

Physical Requirements:

• Ability to sit for extended periods and use a computer.
• Occasional lifting of files or documents up to 15-20 lbs.

Equal Opportunity Employer: NAFECO is an Equal Opportunity Employer and is committed to creating a diverse and inclusive workplace.